Frequently Asked Questions

Yes, BloxGuy is a safe and legit Roblox item store. Delivery uses your Roblox username only, and we never ask for your password. Read independent reviews on Trustpilot and our delivery guarantee.

No, we never need your password or account login. We only need your username to complete trades.

Click the button below to watch a short tutorial showing the full process.

Most items are delivered within a few minutes after you claim the order. Go to the Claim Order page, enter your Roblox username, and follow the instructions.

You only need: • A valid Roblox username • To follow the delivery instructions after claiming

Most orders are delivered within a few minutes after claiming. During unusually busy times, delivery may take slightly longer.

Yes, but we highly recommend claiming as soon as possible for the fastest delivery experience.

We accept secure card payments, including Visa and Mastercard, plus Apple Pay and Google Pay.

Please check that your Roblox username was entered correctly and that you followed all post-claim instructions. If everything is correct, contact support with your order number.

Contact our support team immediately before delivery is completed so we can correct it in our system.

Yes, if the order has not been delivered or if there is an error on our end. You can request a refund within 24 hours of purchase. Once delivery is successfully completed, refunds are not available. Full terms are in the refund policy.